Buxton announced that it is enhancing its customer analytics solutions for U.S. retailers and local governments by combining summarized retail transactions from Visa Inc. with the company’s powerful solutions and technologies. Buxton’s customer analytics now have the ability to incorporate Read on! →
Remember the first time you saw a bank in a grocery store? Or a Subway in a Wal-Mart? It made sense, because these retailers were joining efforts to target certain types of customers’ needs. A shopper could pick up cosmetics Read on! →
Viability of the Market Forecasting the future is no easy feat – especially with a volatile economy. Due to this instability, the growth of the apparel market was stunted as the levels of disposable income dropped dramatically and unemployment grew. Read on! →
1. What are the biggest challenges in the restaurant industry today? Wow, where do I start? There are many areas that are challenging us right now, external as well as internal. Externally, we face volatile commodity markets, increased regulations, and Read on! →
The latest casual dining restaurant operator to announce aggressive growth plans is Columbus-based Bravo Brio (restaurants include Bravo! and Brio Tuscan Grille). The company stated in an earnings call last week that they would be adding 50% to their restaurant Read on! →
Turning Today’s Top Franchising Challenges Into Franchising Gold from Buxton
It’s no secret that in the drive to embrace Accountable Care, ambulatory practice acquisition and integration is one of the biggest trends facing healthcare provider networks today. Prior to the implementation of an acquisition / integration strategy, there are three Read on! →
This infographic from RIS News explains how customer analytics is beginning to be more widely-accepted in the retail world. While retailers have data readily available, it’s what you extract from that data that matters. Execution on analytics is key.
Although location remains the major criterion for retail site selection decisions, technology is enabling greater sophistication in these processes. In particular, it has introduced greater nuance into four long-accepted – but little examined – factors, including: 1) drive time; 2) Read on! →
With Super Bowl parties coming up this weekend, plenty of beer will be consumed on Sunday. We thought it would be fun to look at a niche market within the beverage category – Top Markets for Micro Brews. Over the Read on! →
Yesterday Forbes posted an article about four segments in the healthcare industry that are set to really take off this year as a result of President Obama’s Affordable Care Act. We’ve seen a lot of consolidation in the healthcare space Read on! →
Recently we sat down with four executives from grocery chains that we work with to discuss the challenges and opportunities facing the grocery industry. Consumer demands, competition, innovation and technology were the resounding themes we heard from the executives. The Read on! →
Physicians are expert at making critical decisions in a timely and accurate manner. The diagnosis of a problem, followed by the prescribed remedy to that problem, occurs in a fascinating blur of instinctive efficiency when viewed through the eyes of Read on! →
Asian-American consumers might represent a small segment of the U.S. marketplace, but they control some pretty significant purse strings. Their collective buying power is estimated at $718 billion and is expected to reach $1 trillion in just five years. Additionally, Read on! →
Physicians Immediate Care is based in Illinois and currently operates 20 facilities in 3 states. 1. What are the biggest challenges in the healthcare industry today? Two of the largest problems are rising healthcare costs and also the growing problem Read on! →
In this collection of short case studies, read how different hospitals and systems use patient data and analytics to make big decisions they face in terms of market planning, strategy, and marketing. Hospital and Healthcare Systems: Using Market Analytics to Read on! →
Spice giant McCormick recently released its 2013 trend watch which predicts that American menus will include even more international flavors. As was the case in the past few years, bold, exotic and global flavors dominate the line-up, including katsu (a Read on! →
3 Big Realities of Eldercare from Buxton
I recently sat down with 4 executives from clients we have in the grocery industry to discuss the challenges and opportunities they face. What I heard was the resounding fact that consumer demand and a highly competitive grocery space were Read on! →
QSR Magazine recently released their annual Drive-Thru Study 2012. The drive-thru may seem like an easy and straightforward proposition, but in reality, it is one of the most measured, analyzed and researched areas of the quickservice restaurant business. And one Read on! →
To start, let’s define Customer Segmentation noun – The practice of dividing a company’s customer or prospect base into groups of individuals that are of similar types in specific ways relevant to marketing, such as age, gender, interests, spending habits, Read on! →
Craig Jensen, System Director, Banner Health Alumnus of University of Miami in Coral Gables, FL & MBA from Harvard Business School Headquartered: Phoenix, AZ About Banner Health: 23 inpatient hospitals in 7 states 1. What are the biggest challenges Read on! →
Last week we posted an interview between Steve Dennis, one of retail’s more forward-thinking consultants, and Buxton’s CEO, Charles Wetzel. Additional Q&A from that marketing-focused interview is below. The majority of people in executive positions have seen so much change Read on! →
Our CEO, Charles Wetzel, recently sat down with Steve Dennis to discuss the importance of understanding your customers across all channels. Steve has built his career around truly fostering a customer-centric approach for long-term growth and marketing strategies. He has Read on! →
Grocery industry expert Michael Sansolo wrote on Morning Newsbeat: ”Statistics and customer insights are essential to business performance. Gauges and measures help us all better understand what is happening, what is succeeding and what is not. But without context and Read on! →
Mercy is a 28 hospital system located in located in Kansas, Oklahoma, Arkansas and Missouri. In this video hear how Mercy uses customer analytics to determine exactly where to place facilities, what services to provide in each facility, and which Read on! →
Plainfield, IL is a suburb of Chicago. They have a population just under 40K residents. They had some great success using Buxton analytics to help out their local businesses that are currently in Plainfield and also to help them recruit Read on! →
In this video Kirsten Marchand, store planning manager, describes the New Balance strategy for growth and customer satisfaction. New balance is a company of a lot of entrepreneurs; Jim Davis started the company as an entrepreneur and really fosters that Read on! →
Earlier this week we wrote about the strength of private brands in today’s marketplace. For shoppers, private brands offer great value at a lower price. For retailers, private brands offer higher margins and a means to differentiate. Combined, these advantages Read on! →
A few weeks ago, we blogged about how the new economy is driving increased trial and usage of private brands, with total store-brand sales in the supermarket channel reaching nearly $60 billion annually. Since then a few new studies have Read on! →
Scott Wendrych, Senior VP of Franchise Development for Elements, and Kyle Gjersee, Chief Operating Officer of Elements, explain how this membership- based massage therapy franchise utilizes Buxton. Based in Denver, Colorado, Elements currently has 92 open locations and will be Read on! →
It’s a common scenario: Retail concepts are launched that are a perfect fit for a specific time and place. But times change, and retailers must evolve to adapt their strategy to flourish in a more challenging environment. That’s a situation Read on! →
Tammy Fate, Retail Marketing Coordinator, tells us about Tulsa, OK and how they are using Buxton analytics to actively recruit retail, and help the development community.
John Campbell, Central Market’s Innovation Officer, believes the challenge of any business is to take today’s business conditions and circumstances and make something great out of it. This is Central Market’s number one objective going forward: to provide more value Read on! →
With baseball playoffs at full speed it’s time to name the Top 10 markets for baseball fans. No surprise that New York tops this list and Washington D.C. coming in 2nd with their hopes of a Nationals’ championship this year. Read on! →
In this video, Richard Leveille, the Executive VP of Franchise Development & Real Estate for Smoothie King, shares how the Buxton model uncovers exactly who Smoothie King guests are, what life segments they fit in to and know how to Read on! →
In this video Candace Couture, director of franchise admissions at Planet Fitness, discusses her role in new franchise sales, and the process of approving new sites for existing franchisees looking to open up new locations.
It’s no secret that the pressure is on from government, businesses and insurers to control hospital costs. A regulation being implemented right now will leave up to two-thirds of all hospitals facing substantial penalties if they experience above average readmissions Read on! →
Mark Renner, Sr. Director of Real Estate Texas Tech University Alumnus Headquarters: Naperville, IL # of Stores: 870 in the U.S. 1. What are the biggest challenges in your industry today? The biggest challenge is Read on! →
In the midst of a difficult business environment, food retailers are looking to boost fall sales with Halloween and autumn-related candy, novelties and decorations. During times when the majority of shoppers are cutting back on spending, Halloween is a fun Read on! →
Do you feel like your healthcare system lacks a true understanding of which service lines should be leveraged at your outpatient facilities? Recently a 300 bed hospital in the Midwest approached us about improving efficiencies across their ambulatory network. Using Read on! →
According to the American Pet Products Association (APPA), 62% of U.S. households own a pet. This equates to 72.9 million homes. Dogs lead the pack, followed by cats and fresh water fish. Pets are big business for U.S. retailers. For Read on! →
Miami Children’s Hospital wanted a strategic planning approach that would use hard data to guide their decisions of where and how to expand, rather than relying on emotions, observed behaviors or internal debate. They had 2 big business questions: where Read on! →
Purchasing private brands has become one of the most popular in-store money-saving measures. There is no doubt that the new economy has driven increased trial and usage of private brands, especially among higher-income shoppers. According to the Private Label Manufacturers Read on! →
Making big decisions in the healthcare space can demand an extreme amount of due diligence. The success of any outpatient facility begins with the right location. A nonprofit healthcare system in the southwest knew they had the opportunity to expand Read on! →
Continuing on our earlier postings on new formats and footprints, this discussion wouldn’t be complete without talking about the changes taking place in the drug store channel. Once a destination for OTC and prescription drugs, health and beauty care and Read on! →
Earlier this week, we wrote about an emerging trend where retailers are turning toward a more customer-centric approach and smaller footprints. In today’s post we’re going to focus on the grocery segment. The average supermarket in the US is roughly Read on! →
Last week our CEO, Charles Wetzel, interviewed with the Star-Telegram for a story on traditional big box retailers rethinking their bricks-and-mortar strategy and downsizing stores. This trend is part of a bigger movement where retailers are turning toward a more Read on! →
The situation In healthcare market planning, risk mitigation is paramount. Million of dollars are riding on your every decision, and a single wrong move can create a notably negative effect on your balance sheet. The planning process itself is complicated Read on! →
More than ever retailers are faced with making decisions regarding the avenues in which they choose sell their product. The big debate remains: Will offering an online store affect brick-and-mortar sales positively or negatively? According to an article in Franchise Read on! →
I love HEB. When I have the chance to shop there I always do – they’re a savvy grocery that makes the customer the center of their overall strategy. There are a number of factors that make a consumer have Read on! →
Back-to-school shopping is starting to heat up as demonstrated by countless newspaper ads, TV commercials and new mobile apps from Office Max and Walmart to Kohls. A new study by ICSC-Goldman Sachs anticipates robust sales averaging some $300 on school Read on! →
Local is big and getting even bigger. The yearning for freshness, taste, support of the local economy, knowing the source, and reduced environmental impact has made the local movement one of the biggest trends in years. In a recent study Read on! →
My local go-to restaurant for a true European-style pizza is a place called Ardivino’s. A few months ago, they started a loyalty scheme where for each large pizza ordered, you receive a magnet in the shape of a pizza slice. Read on! →
When opening new vitamins last week, I was surprised to see a half empty the jar. Quickly dismissing my first thought of a production line problem, a comparison of the new batch to the old jar showed that the number Read on! →
Let’s continue our discussion on smarter growth for restaurant chains. Part 1 of the post talked about opening a new concept, in and untested market. Our example was Pollo Campero. As restaurant chains grow outside their home area, there is Read on! →
The last few years have been challenging to the restaurant industry. The U.S. restaurant count has been falling for a number of years now, with independents taking the hardest hits. Starting or expanding a business is a natural desire for Read on! →
Unlike many other chores, grocery shopping is one most people actually enjoy. The share of shoppers who like the grocery trip is typically more than four times higher than that of folks who consider shopping for food anything but fun. Read on! →
The City of Tulsa, Oklahoma has a vibrant retail and development community, but continues to work hard at recruiting the right type of retailers and restaurants for their citizens to enjoy. Tammy Fate is charged with heading up the retail Read on! →
One of food retailers’ biggest advantages over other industries is the shopping frequency. While down from prior years, most people still shop for groceries about twice a week between a larger stock-up and one or more quick trips. In fact, Read on! →